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Client Services Representative - Analyst
Apply on CMC Markets ANZ
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About the job
As a Client Services Representative at CMC Markets, you will play a crucial role in maintaining our award-winning customer satisfaction. This job offers an exciting opportunity to grow personally and professionally in the fintech industry, while being part of a vibrant team in Chatswood. With comprehensive training and a supportive environment, you will thrive as you contribute to our mission of providing the ultimate trading experience.
You'll be responsible for
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Responding to client queries
Being the voice of CMC Markets, responding to client queries via phone, email, live chat, and messaging.🌈
Delivering exceptional service
Acting as a brand ambassador, delivering exceptional service that keeps clients coming back.🚀
Enhancing client experience
Identifying opportunities to enhance the client experience, contributing to our industry-leading reputation.Key criteria
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Customer service experience
Demonstrated experience in a client-facing role.View
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Bilingual communication skills
Proficient in English and Mandarin, both written and verbal.View
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Adaptability in fast-paced environments
Experience thriving in high-volume call centre settings.View
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