Cloud Solution Architect - Dynamics 365 Customer Engagement/Contact Centre
About the job
This job is all about being a D365 CE Cloud Solution Architect in the ANZ team, where you will support customers with innovative Contact Centre solutions. Your impact will be significant as you lead teams to ensure operational excellence and customer success, while also fostering a culture of collaboration and growth. The team thrives on open communication, proactive problem-solving, and a shared commitment to achieving business goals.
You'll be responsible for
🏆
Driving operational excellence
Drives operational excellence across all delivery and customer engagement activities, ensuring teams operate with discipline, proven practices, and clear governance. Leads orchestration across Microsoft, partners, and customers to deliver on strategy, proactively manage business and technical risk, and prioritize work where it delivers the greatest customer and business impact.🎯
Ensuring customer success
Ensures complex customers achieve operational readiness and targeted business outcomes by guiding teams to deliver well-architected, secure, resilient, and cost-optimized solutions. Drives adoption and consumption through strong change management, value realization, and alignment to Unified offerings and consumption plans.👔
Acting as a trusted advisor
Acts as a trusted advisor to C-suite stakeholders, leading confidence-building conversations, resolving dissatisfaction, and driving customer success and transformation outcomes. Serves as the voice of the customer, influencing product direction through actionable insights, feedback, and business cases.Key criteria
🗣️
Customer outcome driving experience
Proven experience mapping customer requirements to tailored solutions.View
🤝
Business relationship management skills
Demonstrated ability to build positive relationships with stakeholders.View
🔄
Change management expertise
Experience implementing procedures to effectively manage change.View
View more
