Mid levelFull-timeHybridPerth WA, AustraliaCustomer service and supportMarketingPeople and culturePosted 1 month ago
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About the job
The Customer Experience Manager at Accor Hospitality Services plays a vital role in shaping exceptional customer experiences across Dexus Properties. By overseeing customer engagement activities and ensuring operational excellence, this job contributes to establishing a reputation of excellence and delivering on Accor's client promise. The team thrives on collaboration, innovation, and a shared passion for hospitality, making it an exciting opportunity for those looking to make a meaningful impact.
You'll be responsible for
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Managing customer engagement plans
Manage end-to-end Quarterly and Annual Customer Engagement plans, ensuring budget compliance and strategic guidance from the General Manager of Customer Experience.⚙️
Overseeing operations
Oversee day-to-day operations to meet Accor's contractual obligations and Customer Experience KPIs in your asset/portfolio.🌟
Leading the team
Lead a team of Head Concierge and Concierge Executives to enhance the customer experience.Skills you'll need
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Customer relationship management
Demonstrated experience in leveraging relationships and partnerships to drive customer outcomes.👥
Leadership
Extensive leadership experience in hospitality and/or events, sales, and marketing roles, gained through years of working in the industry.📝
Communication
Excellent written and verbal communication skills with strong administrative acumen, able to transfer ideas and strategy into professional documents.View more