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Cluster Reservations Agent

JuniorPart-timeHybridSydney NSW, AustraliaPosted 3 months agoVerified 1 hour ago
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About the job

This job is all about creating memorable experiences for guests by processing their reservations and addressing their needs with care. The impact of this role is significant, as it directly contributes to guest satisfaction and revenue generation. The team thrives on collaboration, professionalism, and a shared commitment to excellence.

You'll be responsible for

📞

Processing reservations

Handling all reservation requests, changes, and cancellations received by phone, fax, or mail.
👋

Welcoming guests

Greeting and acknowledging all guests according to company standards, ensuring a positive experience.
👔

Maintaining professionalism

Following company policies and procedures while ensuring a clean and professional appearance.

Key criteria

📞

Reservation system experience

Experience inputting and accessing data in reservation systems.

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🛏️

Room type knowledge

Understanding of various room types and rates for guest reservations.

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🤝

Guest service skills

Demonstrated ability to anticipate and address guest service needs.

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Meet the team

About the company

View your fit

5 criteria for this job
Reservation system experience
Experience inputting and accessing data in reservation systems.

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Room type knowledge
Understanding of various room types and rates for guest reservations.

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Guest service skills
Demonstrated ability to anticipate and address guest service needs.

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Communication skills
Clear and professional language usage in guest interactions.

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Team collaboration
Experience developing positive working relationships with team members.

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