About the job
The job is about leading a team of process architects and process improvement specialists at ING Australia’s Digitisation and Operational Excellence Tribe. This position plays a crucial role in embedding a process-led way of working, driving operational excellence, and enhancing customer and colleague experiences. The team values collaboration and innovation, aiming to deliver measurable value through best practices and modern methodologies.
You'll be responsible for
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Leading and developing a high-performing team
Lead and develop a high-performing team of process architects and process improvement specialists, setting clear vision, priorities, and capability standards.🌍
Owning and embedding the Global Process Management Framework
Own and embed the Global Process Management Framework across ING Australia, ensuring alignment with Group standards while balancing local regulatory and business requirements.📊
Establishing and maintaining a comprehensive end-to-end process architecture
Establish and maintain a comprehensive end-to-end process architecture for the bank, serving as a single source of truth for process knowledge.Key criteria
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Proven experience in process architecture
Demonstrated experience leading process management initiatives in complex organisations.View
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Strong people leadership skills
Experience coaching and mentoring high-engagement teams.View
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Lean and Six Sigma credentials
Black Belt level certification with experience in large-scale improvements.View
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