About the job
As a Collections and Hardship Officer at RACV Finance, you will play a vital role in supporting members through financial challenges while protecting the organisation's assets. This hands-on job requires a balance of empathy, compliance, and strong relationship management. The team values a supportive environment where collaboration and member-first approaches are at the forefront.
You'll be responsible for
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Proactively managing delinquent accounts
Taking initiative to reduce arrears and portfolio risk through effective account management strategies.⚖️
Initiating recovery actions
Engaging external agents and legal proceedings when necessary to recover debts.🤝
Assessing hardship requests
Evaluating member requests for hardship provisions and recommending appropriate loan variations or moratoriums.Key criteria
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Experience in collections or debt recovery
Demonstrated experience in managing delinquent accounts and recovery actions.View
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Knowledge of consumer credit legislation
Strong understanding of relevant laws and guidelines in debt collection.View
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Strong negotiation and communication skills
Proven ability to handle sensitive conversations with empathy and professionalism.View
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