Goodstart Early Learning
SeniorFull-timeHybridMelbourne VIC, AustraliaPeople and cultureCustomer successProduct managementPosted 2 months ago
About the job
The Community Leader position at MYOB is all about building and evolving the Solmate community, ensuring that businesses thrive through a modern, digital-first customer experience. This job is crucial as it shapes how MYOB engages, supports, and empowers its customers, making a real impact on their success. The team values collaboration and is dedicated to championing customer voices, creating an inclusive environment, and driving continuous improvement in customer experience.
You'll be responsible for
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Leading and inspiring a team
Lead and inspire a team to deliver the digital customer experience of the future, focusing on community excellence, Zendesk automations, and GenAI.🤝
Fostering belonging
Foster belonging by creating a vibrant, inclusive community where members feel supported and valued, demonstrating a people-first approach.📣
Championing customer voices
Champion customer voices, ensuring feedback and insights influence product and business decisions, representing that feedback in all the right forums.What we're looking for
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Proven leadership experience
Demonstrated ability to motivate and enable customer-facing teams.View fit
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Strong business acumen
Experience working with SMEs and sole operator customers.View fit
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Deep knowledge of online communities
Expertise in scaling engagement across forums and social platforms.View fit
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