About the job
The Consumer Care Sleep Coach job at Resmed is all about making a real impact in people's lives by guiding customers through their sleep health journey. This hybrid role combines customer care, sales expertise, and empathy to achieve meaningful health outcomes. The team thrives on collaboration and continuous improvement, creating a supportive environment where everyone can grow and succeed.
You'll be responsible for
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Delivering customer service
Providing 'Gold Standard Customer Service' across various channels, ensuring first-contact resolution whenever possible.📈
Driving sales
Nurturing customers throughout their trial-to-purchase journey to drive conversion rates and promote products.🗓️
Managing operations
Handling diary bookings, payments, and follow-ups with attention to detail while using CRM systems to capture interactions.Key criteria
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Proven sales experience
Demonstrated sales experience in retail or call centre environments.View
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Customer service experience
3+ years of experience in customer service or contact centre roles.View
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Strong communication skills
Proven ability to communicate effectively and listen actively.View
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