ResMed28 followers52 jobs

Consumer Care Sleep Coach - Sales and Customer Service

JuniorMid levelFull-timeHybridSydney NSW, AustraliaPosted 4 days agoVerified 1 week ago
Pending fitX of Y criteria met

About the job

The Consumer Care Sleep Coach job at Resmed is all about making a real impact in people's lives by guiding customers through their sleep health journey. This hybrid role combines customer care, sales expertise, and empathy to achieve meaningful health outcomes. The team thrives on collaboration and continuous improvement, creating a supportive environment where everyone can grow and succeed.

You'll be responsible for

🌟

Delivering customer service

Providing 'Gold Standard Customer Service' across various channels, ensuring first-contact resolution whenever possible.
📈

Driving sales

Nurturing customers throughout their trial-to-purchase journey to drive conversion rates and promote products.
🗓️

Managing operations

Handling diary bookings, payments, and follow-ups with attention to detail while using CRM systems to capture interactions.

Key criteria

💼

Proven sales experience

Demonstrated sales experience in retail or call centre environments.

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📞

Customer service experience

3+ years of experience in customer service or contact centre roles.

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🗣️

Strong communication skills

Proven ability to communicate effectively and listen actively.

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Meet the team

About the company

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Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
Proven sales experience
Demonstrated sales experience in retail or call centre environments.

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Customer service experience
3+ years of experience in customer service or contact centre roles.

View

Strong communication skills
Proven ability to communicate effectively and listen actively.

View

Emotional intelligence
High emotional intelligence with a customer-first mindset.

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Problem-solving skills
Demonstrated resilience in managing complex customer interactions.

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