Contact Centre Officer - Financial Services
About the job
As a Contact Centre Officer at SS&C, you will embark on an exciting journey of learning about innovative products and services while effectively communicating with customers. This job is vital in building strong relationships and ensuring customer satisfaction in the financial services and healthcare sectors. The team thrives on collaboration, flexibility, and a commitment to excellence, making it a fantastic opportunity for growth and development.
You'll be responsible for
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Communicating with customers
Learning about products and services to effectively communicate information to customers and build strong relationships.🧩
Problem-solving
Demonstrating a high level of problem-solving ability through strong knowledge of the superannuation industry and relevant legislation.🤝
Supporting team goals
Being an active team player and contributing positively to the success of shared team goals.Key criteria
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Excellent communication skills
Proven ability to communicate effectively with customers and stakeholders.View
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Experience in customer service
Demonstrated experience providing exceptional service in contact centre environments.View
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Attention to detail
Strong process-oriented mindset with the ability to multitask efficiently.View
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