Contact Centre Officer - Financial Services
JuniorMid levelFull-timeHybridNewcastle NSW, AustraliaSydney NSW, AustraliaFinanceCustomer servicePosted 1 week ago
About the job
As a Contact Centre Officer at SS&C Technologies, you will embark on an exciting journey of learning and growth. This job is all about building strong relationships and providing exceptional service to customers in the financial services and healthcare sectors. The team thrives on collaboration, flexibility, and a commitment to diversity, ensuring a supportive environment where everyone can contribute to shared goals.
You'll be responsible for
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Learning about products and services
Acquiring knowledge about SS&C's offerings to effectively communicate with customers.🤝
Building relationships
Establishing strong working relationships with internal stakeholders and team members to enhance collaboration.📞
Responding to customer enquiries
Timely and professional handling of member enquiries, ensuring satisfaction and compliance with regulations.Key criteria
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Excellent communication skills
Demonstrated ability to communicate effectively with customers and stakeholders.View
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Team collaboration experience
Experience working collaboratively in a team environment to achieve goals.View
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Attention to detail
Proven ability to manage tasks with precision and accuracy.View
View more
