SS&C Technologies1 follower22 jobs

Contact Centre Officer

JuniorMid levelFull-timeHybridNewcastle NSW, AustraliaSydney NSW, AustraliaPosted 1 month agoVerified 1 month ago
Pending fitX of Y criteria met

About the job

As a Contact Centre Officer at SS&C Technologies, you will embark on an exciting journey of learning and communication. This job is crucial in ensuring that customers receive the best service possible while building strong relationships with team members and stakeholders. The team thrives on collaboration, flexibility, and a commitment to excellence, making it a fantastic place to grow your skills and contribute to a best-in-class business culture.

You'll be responsible for

📞

Communicating product knowledge

Learning about products and services to effectively communicate information to customers, ensuring they receive accurate guidance.
🤝

Building relationships

Establishing strong working relationships with internal stakeholders and team members to foster collaboration and support.
✉️

Responding to enquiries

Timely and professional response to member enquiries, accurately identifying their needs and providing appropriate solutions.

Key criteria

🗣️

Excellent communication skills

Demonstrated ability to communicate effectively, both written and verbal.

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📞

Inbound service experience

Proven experience in inbound service contact centre teams.

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📊

Advanced computer skills

Experience with Word, Outlook, and Excel at an advanced level.

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View more

Meet the team

About the company

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5 criteria for this job
Excellent communication skills
Demonstrated ability to communicate effectively, both written and verbal.

View

Inbound service experience
Proven experience in inbound service contact centre teams.

View

Advanced computer skills
Experience with Word, Outlook, and Excel at an advanced level.

View

Customer service excellence
Demonstrated ability to provide exceptional customer service consistently.

View

Attention to detail
Proven ability to multitask and coordinate workflow effectively.

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