Contact Centre Officer
About the job
This job is about being the first point of contact for inbound customer calls, playing a vital role in delivering exceptional customer service. By ensuring high-quality service delivery and actively building rapport, you will contribute to a positive customer experience and represent the organization's commitment to excellence. The team values collaboration and adaptability, creating a supportive environment for personal and professional growth.
You'll be responsible for
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Responding to customer inquiries
Responding to incoming calls, emails, and messages, providing efficient and professional assistance to customers.⏱️
Monitoring service inquiries
Actively monitoring service inquiries to ensure client response times are met or exceeded, identifying and addressing any issues.🤝
Building relationships
Fostering direct communication and strong relationships with investors and advisers to fulfill service and processing requests.Key criteria
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Customer service experience
Proven experience in customer service or contact centre roles.View
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Financial services knowledge
Demonstrated understanding of financial services industry practices.View
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Strong communication skills
Exceptional written and verbal communication abilities for client interactions.View
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