SS&C Technologies1 follower22 jobs

Contact Centre Officer

JuniorMid levelFull-timeHybridNewcastle NSW, AustraliaSydney NSW, AustraliaWollongong, NSW, AustraliaPosted 3 days agoVerified 3 days ago
Pending fitX of Y criteria met

About the job

As a Contact Centre Officer at SS&C Technologies, you will embark on an exciting journey of learning and growth while providing exceptional service to customers. This job is crucial in helping financial services and healthcare organizations navigate their needs with confidence and expertise. The team thrives on collaboration, flexibility, and a commitment to continuous improvement, making it a fantastic fit for those who enjoy working in a dynamic environment.

You'll be responsible for

📖

Learning products and services

Acquiring knowledge about SS&C's offerings to effectively communicate with customers and address their needs.
🤝

Building relationships

Establishing strong working relationships with internal stakeholders and team members to enhance collaboration.
📞

Responding to enquiries

Timely and professional response to member enquiries, ensuring all correspondence is handled efficiently.

Key criteria

🗣️

Excellent communication skills

Demonstrated ability to communicate effectively with customers and stakeholders.

View

📞

Outbound service experience

Proven experience in outbound service contact centre teams.

View

📊

Superannuation industry knowledge

Understanding of superannuation and financial services industry regulations.

View

View more

Meet the team

About the company

  • Explore
    • Jobs
    • Companies
    • People
    • Communities
    • Hatch Hotlist 2026
  • Hiring
    • Permanent hires
    • Student placements
  • Resources
    • Blog
    • Community stories
    • Career advice
    • Customer stories
    • Help centre
  • Hatch
    • About
    • Careers
    • Contact
    • Hatch updates
    • Media enquiries
  • © 2026 Hatch
  • Privacy
  • Terms

A meaningful career starts with a match

Get started
Apply on SS&C Technologies
You'll apply on an external website
Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
Excellent communication skills
Demonstrated ability to communicate effectively with customers and stakeholders.

View

Outbound service experience
Proven experience in outbound service contact centre teams.

View

Superannuation industry knowledge
Understanding of superannuation and financial services industry regulations.

View

Problem-solving abilities
Demonstrated capability to identify and resolve complex issues.

View

Team collaboration
Experience working collaboratively to achieve shared team goals.

View

Similar jobs

View all
NSW Department of Customer Service
NSW Department of Customer Service
Contact Centre and Triage OfficerNSW · Full-time
The Contact Centre & Triage Officer position is a fantastic opportunity to be the first point of contact for individuals reaching out to the Independent Review Office (IRO). This role is crucial in providing empathetic support and guiding clients through their inquiries, ensuring they receive the right assistance. Join a supportive team that values continuous improvement and embraces flexible working arrangements.
The NRMA
The NRMA
Customer Service Representative (Inbound Contact Centre)Wollongong, NSW · Full-time
As an Inbound Customer Service Representative, you will be the first point of contact for roadside assistance calls, helping people feel safe and supported. This job is all about making a real impact every day while building meaningful skills and growing your career. The team values collaboration and engagement, working together to keep Australia moving forward.
SS&C Technologies
SS&C Technologies
Contact Centre OfficerNewcastle, NSW · Sydney, NSW · Full-time
As a Contact Centre Officer at SS&C Technologies, you will embark on an exciting journey of learning and communication. This job is crucial in ensuring that customers receive the best service possible while building strong relationships with team members and stakeholders. The team thrives on collaboration, flexibility, and a commitment to excellence, making it a fantastic place to grow your skills and contribute to a best-in-class business culture.
ComfortDelGro Australia (CDC)
ComfortDelGro Australia (CDC)
Operation Control Centre Team Leader - Contact CentreSeven Hills, NSW · Full-time
The Operations Control Centre (OCC) Team Leader at ComfortDelGro Corporation is a vital position that leads an operations team to ensure safe and reliable bus services. This job is all about collaboration, situational awareness, and making sound decisions under pressure. The team thrives on building effective relationships and continuously improving operations to meet customer needs.