SS&C Technologies1 follower8 jobs

Contact Centre Officer - Superannuation and Financial Services

JuniorMid levelFull-timeHybridNewcastle NSW, AustraliaSydney NSW, AustraliaWollongong, NSW, AustraliaPosted 7 hours agoVerified 16 hours ago
Pending fitX of Y criteria met

About the job

As a Contact Centre Officer at SS&C, you will embark on an exciting journey where you will learn about innovative products and services while effectively communicating with customers. This job is vital in building strong relationships and ensuring exceptional service in the financial services and healthcare industries. The team thrives on collaboration, flexibility, and a commitment to continuous improvement, making it a fantastic place to grow and succeed.

You'll be responsible for

📖

Learning products and services

Learning about SS&C's products and services to effectively communicate this information to customers.
🤝

Building relationships

Building strong working relationships with internal stakeholders, team members, and other operational staff to enhance collaboration.
📞

Responding to enquiries

Answering and responding to general advice enquiries while capturing feedback and data during interactions.

Key criteria

🗣️

Excellent communication skills

Demonstrated ability to communicate effectively with customers.

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🔍

Attention to detail

Proven experience managing tasks with high accuracy.

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📞

Customer service experience

Demonstrated experience in providing exceptional customer support.

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Meet the team

About the company

Apply on SS&C Technologies
You'll apply on an external website
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5 criteria for this job
Excellent communication skills
Demonstrated ability to communicate effectively with customers.

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Attention to detail
Proven experience managing tasks with high accuracy.

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Customer service experience
Demonstrated experience in providing exceptional customer support.

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Computer proficiency
Advanced skills in Word, Outlook, and Excel are essential.

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Team collaboration
Experience working collaboratively to achieve shared goals.

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