Contact Centre Officer - Superannuation and Financial Services
JuniorMid levelFull-timeHybridNewcastle NSW, AustraliaSydney NSW, AustraliaWollongong, NSW, AustraliaPosted 1 week agoVerified 1 week ago
About the job
As a Contact Centre Officer at SS&C, you will embark on an exciting journey where you will learn about innovative products and services while effectively communicating with customers. This job is vital in building strong relationships and ensuring exceptional service in the financial services and healthcare industries. The team thrives on collaboration, flexibility, and a commitment to continuous improvement, making it a fantastic place to grow and succeed.
You'll be responsible for
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Learning products and services
Learning about SS&C's products and services to effectively communicate this information to customers.🤝
Building relationships
Building strong working relationships with internal stakeholders, team members, and other operational staff to enhance collaboration.📞
Responding to enquiries
Answering and responding to general advice enquiries while capturing feedback and data during interactions.Key criteria
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Excellent communication skills
Demonstrated ability to communicate effectively with customers.View
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Attention to detail
Proven experience managing tasks with high accuracy.View
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Customer service experience
Demonstrated experience in providing exceptional customer support.View
View more
