icare NSW1 follower10 jobs

Contact Services Officer

JuniorMid levelFull-timeHybridParramatta NSW 2150, AustraliaPosted 11 hours agoVerified 11 hours ago
Pending fitX of Y criteria met

About the job

The Contact Services Officer position is all about delivering exceptional front line workers compensation solutions while partnering with external BPO teams. This job plays a crucial role in enhancing the customer experience and building a customer-centric reputation for icare. The team thrives in a dynamic environment where no two days are the same, and collaboration is key.

Meet the team

About the company

  • Explore
    • Jobs
    • Companies
    • People
    • Communities
    • Hatch Hotlist 2025
  • Hiring
    • Permanent hires
    • Student placements
  • Resources
    • Blog
    • Community stories
    • Career advice
    • Customer stories
    • Help centre
  • Hatch
    • About
    • Careers
    • Contact
    • Hatch updates
    • Media enquiries
  • © 2026 Hatch
  • Privacy
  • Terms

You'll be responsible for

💪

Delivering compensation solutions

Deliver front line workers compensation solutions across a broad underwriting portfolio, partnering with external BPO teams to enhance customer experience.
📬

Managing customer enquiries

Receive, respond and resolve enquiries raised by customers to support high standards of customer service.
📝

Recording customer interactions

Accurately record customer interactions, decisions, and follow-up actions in icare’s systems.

Key criteria

📞

Customer service experience

Demonstrated experience in customer service or administration roles.

View

💼

Financial services knowledge

Experience in the financial services or insurance industry.

View

📝

Underwriting exposure

Familiarity with underwriting processes and requirements.

View

View more

A meaningful career starts with a match

Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
Customer service experience
Demonstrated experience in customer service or administration roles.

View

Financial services knowledge
Experience in the financial services or insurance industry.

View

Underwriting exposure
Familiarity with underwriting processes and requirements.

View

Telephony and online chat skills
Experience with telephony and online chat communication.

View

Compliance understanding
Knowledge of regulatory guidelines and compliance standards.

View

Similar jobs

View all
NSW Department of Customer Service
NSW Department of Customer Service
Contact Centre and Triage OfficerNSW · Full-time
The Contact Centre & Triage Officer position is a fantastic opportunity to be the first point of contact for individuals reaching out to the Independent Review Office (IRO). This role is crucial in providing empathetic support and guiding clients through their inquiries, ensuring they receive the right assistance. Join a supportive team that values continuous improvement and embraces flexible working arrangements.
GenesisCare
GenesisCare
Patient Services OfficerMurdoch, WA · Part-time
The Patient Services Officer at GenesisCare is a vital part of the patient journey, ensuring that every individual feels supported and cared for from their very first interaction. This job is all about creating a positive experience while working closely with a dedicated clinical team in a fast-paced environment. Join a close-knit team that values collaboration and innovation, and make a meaningful impact on patients' lives.
GenesisCare
GenesisCare
Patient Services Officer (Medical Receptionist)Adelaide, SA · Full-time
The Medical Receptionist (Patient Services Officer) at GenesisCare plays a vital role in creating an exceptional experience for patients while supporting doctors and colleagues in the smooth operation of the clinic. This job is all about building strong relationships and making a genuine difference in patient care. The team thrives on collaboration, positivity, and a shared commitment to delivering outstanding healthcare.
Findex
Findex
Client Services OfficerGoondiwindi, QLD · Full-time
The Client Services Officer position is a fantastic opportunity to join the Business Advisory team in Goondiwindi. This job is all about providing exceptional client service while managing a variety of administrative tasks. The team thrives on collaboration and innovation, creating a positive work culture that supports personal and professional growth.