icare NSW1 follower9 jobs

Contact Services Officer

JuniorMid levelFull-timeHybridParramatta NSW 2150, AustraliaPosted 1 day agoVerified 1 day ago
Pending fitX of Y criteria met

About the job

The Contact Services Officer position is all about delivering exceptional front line workers compensation solutions while partnering with external BPO teams. This job plays a crucial role in enhancing the customer experience and building a customer-centric reputation for icare. The team thrives in a dynamic environment where no two days are the same, and collaboration is key.

You'll be responsible for

💪

Delivering compensation solutions

Deliver front line workers compensation solutions across a broad underwriting portfolio, partnering with external BPO teams to enhance customer experience.
📬

Managing customer enquiries

Receive, respond and resolve enquiries raised by customers to support high standards of customer service.
📝

Recording customer interactions

Accurately record customer interactions, decisions, and follow-up actions in icare’s systems.

Key criteria

📞

Customer service experience

Demonstrated experience in customer service or administration roles.

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💼

Financial services knowledge

Experience in the financial services or insurance industry.

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📝

Underwriting exposure

Familiarity with underwriting processes and requirements.

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View more

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5 criteria for this job
Customer service experience
Demonstrated experience in customer service or administration roles.

View

Financial services knowledge
Experience in the financial services or insurance industry.

View

Underwriting exposure
Familiarity with underwriting processes and requirements.

View

Telephony and online chat skills
Experience with telephony and online chat communication.

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Compliance understanding
Knowledge of regulatory guidelines and compliance standards.

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