Allianz Australia4 followers
Continuous Improvement Specialist
About the job
The Continuous Improvement Specialist job at Club Marine is a fantastic opportunity to join a passionate team dedicated to making boating enjoyable and worry-free for everyone. This role is crucial in ensuring compliance with customer quality and service expectations while fostering a strong risk-aware culture. The team thrives on collaboration and open communication, creating an inclusive environment where everyone can contribute and grow.
You'll be responsible for
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Monitoring call quality
Observing, evaluating, and analysing call quality with customers, partners, and internal stakeholders.🤝
Collaborating with teams
Collaborating with frontline teams and account managers to support action to achieve compliance and service goals, and excellence with every interaction.📜
Drafting compliance policies
Drafting, revising, implementing, promoting, and improving monitoring and compliance policies and practices regarding insurance and compliance codes of practice & legislation.Key criteria
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Operational experience in insurance or financial services
Demonstrated experience in claims or quality assurance roles.View
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Analytical skills
Ability to interpret complex information and extract insights.View
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Stakeholder collaboration
Proven ability to build strong professional relationships.View
View more
