MYOB
Mid levelSeniorFull-timeHybrid555 Wellington St, Perth WA 6000, AustraliaDesignInformation technologyCustomer successPosted 1 week ago
About the job
Join Bankwest as an AI Digital Conversational Designer, where you will play a pivotal role in shaping the future of AI-powered customer experiences. This position is all about crafting natural, human-centred conversations that simplify banking for millions. The team thrives on collaboration, creativity, and a passion for innovation, making it an exciting opportunity to be at the forefront of digital transformation.
You'll be responsible for
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Designing conversational experiences
Creating natural, helpful, and human-like interactions for users.🔄
Creating and refining end-to-end multi-turn conversational flows
Developing comprehensive dialogue paths that enhance user engagement.🛠️
Guiding and optimising AI behaviour
Influencing how the AI assistant interacts based on user context and feedback.What we're looking for
💬
Conversation design experience
Proven experience in designing multi-turn, goal-driven conversational journeys.View fit
🔍
Systems thinking ability
Strong capability to navigate ambiguity and think systemically.View fit
🤖
AI-driven product background
Experience with chatbots, virtual assistants, or AI-driven products.View fit
View more
