Bankwest
Conversation Designer/Analyst – Chatbot & Digital Experience Using AI
Mid levelFull-timeHybrid555 Wellington St, Perth WA 6000, AustraliaInformation technologyProductCustomer successPosted 1 week ago
About the job
Join Bankwest as an AI Digital Conversational Designer, where you will shape the future of AI-powered customer experiences. This exciting opportunity allows you to define the voice and intelligence of the Bankwest Bee chatbot, making banking simpler for millions. The team thrives on collaboration, creativity, and a passion for crafting engaging conversations that resonate with users.
You'll be responsible for
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Designing conversational experiences
Creating dialogues that feel natural, helpful, and human for users.🔄
Creating and refining multi‑turn conversational flows
Developing and improving the sequences of interactions in conversations.🧪
Running experiments to improve AI behaviour
Testing hypotheses and iterating based on user feedback to enhance the chatbot's performance.What we're looking for
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Experience in conversation design
Demonstrated experience in designing engaging conversational experiences.View fit
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Multi-turn conversational journey design
Proven ability to create goal-driven, multi-turn dialogues.View fit
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Strong systems thinking
Ability to navigate ambiguity and complex systems effectively.View fit
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