About the job
The Conversational AI Consultant at Accenture Australia focuses on designing and delivering intelligent, human-centred service experiences. This job plays a crucial role in shaping how people interact with technology, making a meaningful impact across leading organisations. The team thrives on collaboration, creativity, and innovation, working together to solve complex challenges.
You'll be responsible for
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Defining service experiences
Defining the end-to-end service experience across products, processes, and channels, ensuring every touchpoint contributes to a cohesive journey.💬
Creating conversational flows
Creating conversational flows and interaction models that align with user needs and business goals.📈
Managing client relationships
Managing client relationships and guiding stakeholders through the service design and conversational AI process.Key criteria
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2–4 years of service design experience
Demonstrated experience in service design projects is essential.View
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Strong collaboration skills
Proven ability to work with cross-functional teams effectively.View
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Research translation skills
Experience converting research into actionable service concepts.View
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