TPG Telecom8 followers27 jobs

Corporate Collections Officer (Customer Support Specialist)

Mid levelFull-timeHybridSydney NSW, AustraliaFinanceCustomer service and supportPosted 5 days agoVerified 5 days ago
Pending fitX of Y criteria met

About the job

This job is all about supporting the credit and collections team in achieving its core objective of maximizing cash collections and managing a portfolio of large enterprise customers. By ensuring collections are managed within payment terms and addressing any issues that may impact customers' ability to pay, you play a crucial role in the company's financial health. The team thrives in a dynamic environment, embracing change and adapting to new opportunities as they arise.

Meet the team

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Think you're a good fit?See what the hiring team are looking for

You'll be responsible for

📊

Managing a portfolio

Managing an assigned portfolio of high-value, complex accounts from early arrears through to resolution, ensuring customers can make payments by the due date.
📞

Following up on accounts

Following up outstanding corporate accounts via phone, email, and correspondence, assessing customer circumstances and determining appropriate recovery strategies.
🔧

Investigating account queries

Investigating and resolving account queries and disputes impacting timely payment and escalating as appropriate with key account managers.

Key criteria

📊

Collections experience

Proven experience managing complex corporate collections portfolios.

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📞

Communication skills

Demonstrated ability to engage with stakeholders effectively.

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🔍

Analytical skills

Strong analytical skills to identify billing and payment issues.

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A meaningful career starts with a match

View your fit

4 criteria for this job
Collections experience
Proven experience managing complex corporate collections portfolios.

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Communication skills
Demonstrated ability to engage with stakeholders effectively.

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Analytical skills
Strong analytical skills to identify billing and payment issues.

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Microsoft Office proficiency
Experience using Microsoft Office Suite for documentation and reporting.

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