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Cortex Delivery Lead

Mid levelSeniorFull-timeOfficeSydney NSW, AustraliaMelbourne VIC, AustraliaPosted 1 month agoVerified 1 month ago
Pending fitX of Y criteria met

About the job

As the Cortex Delivery Lead for Professional Services, you will be the operational engine that runs our consulting team. This pivotal leadership job focuses on ensuring flawless deployments across Cortex and Cortex Cloud, particularly Cortex XSIAM. Collaboration is key, as the team thrives on in-person interactions to foster strong relationships and achieve great outcomes.

You'll be responsible for

📈

Driving team operations & cadence

Run the daily/weekly operational cadence for the consulting team. Manage day-to-day activities to ensure strong team morale, high performance, and alignment with business objectives.
🔍

Owning project assignments & resourcing

Analyze the incoming pipeline, understand consultant skillsets and capacity, and own the assignment of resources to projects (Cortex XSIAM, XDR, XSOAR, Cortex Cloud). Proactively manage billable utilization rates, mitigate burnout, and convert consultant downtime into focused strategic initiatives, training, and process uplifts.
📊

Defining the engagement framework

Standardize and own the customer engagement lifecycle (kick-offs, project tracking, status reporting, and communication standards) to guarantee a premium delivery experience, especially for long-term XSIAM transformations.

Key criteria

📊

Delivery management experience

Proven experience in delivery management within IT services or cybersecurity.

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🤝

Customer-facing skills

Demonstrated ability to manage expectations with enterprise stakeholders.

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🛠️

Operational leadership skills

Strong background in resource management and project staffing.

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4 criteria for this job
Delivery management experience
Proven experience in delivery management within IT services or cybersecurity.

View

Customer-facing skills
Demonstrated ability to manage expectations with enterprise stakeholders.

View

Operational leadership skills
Strong background in resource management and project staffing.

View

Engagement framework expertise
Experience building standardized processes for professional services delivery.

View

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