About the job
This job is about joining Ampol's Credit Risk Department, where you will manage credit risk while enhancing customer experience. Your contributions will play a vital role in balancing revenue growth and long-term profitability. The team values collaboration and supports each other in achieving shared goals.
You'll be responsible for
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Managing customer calls
Handle inbound and outbound customer calls relating to credit applications and account enquiries.đ
Delivering customer-first experience
Ensure a high-quality experience in every interaction with customers.â
Reviewing credit applications
Process new customer credit applications in line with policies and procedures.Key criteria
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Phone-based customer service experience
Demonstrated experience in a call centre or phone-based customer service environment.View
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Strong verbal communication skills
Ability to build rapport quickly and effectively with customers.View
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Confidence handling high call volumes
Experience managing customer expectations in fast-paced settings.View
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