Crew Lead InLife
About the job
The Crew Lead – In-Life position at Unloan is all about owning the customer experience after they secure their home loan. This senior leadership job has a significant impact on how customers interact with their loans daily, ensuring that their experience is simple, fast, and customer-first. The team thrives in a product-led, outcome-driven culture, focusing on delivering real human outcomes while balancing technical and regulatory responsibilities.
You'll be responsible for
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Owning the end-to-end in-life customer experience
Lead the full in-life experience, ensuring customer satisfaction and trust.🗺️
Setting and delivering the In-Life product strategy and roadmap
Define the strategy and prioritize work for the team to follow.🚀
Leading multiple squads across discovery and delivery
Guide cross-functional teams to deliver compliant and helpful customer experiences.Key criteria
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Proven experience leading cross-functional teams
Demonstrated ability to manage diverse teams effectively.View
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Strong product and delivery leadership capability
Experience in guiding product strategy and execution.View
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Comfort in complex, regulated environments
Ability to navigate and comply with industry regulations.View
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