Crew Tech Lead - Customer Service Channels
About the job
This job is about leading a high-performing team as a Crew Tech Lead in Customer Service Channels Technology. Your impact will be significant as you drive exceptional customer service experiences and foster a culture of innovation and collaboration. The team values open communication and continuous improvement, creating an environment where everyone can thrive.
You'll be responsible for
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Setting technical direction
Setting and executing the crew’s technical roadmap to deliver measurable improvements in customer experience and engineering productivity.🔧
Managing core technology assets
Owning the reliability and functionality of the crew’s core technology assets, acting as the point of escalation for incidents.👥
Building autonomous squads
Building capability across leads and engineers, creating autonomous squads that can deliver safely and consistently.Key criteria
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Customer service technology experience
Proven background in customer service technology solutions.View
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Agile delivery expertise
Demonstrated experience in large-scale agile project delivery.View
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Stakeholder relationship management
Experience forming trusted relationships with stakeholders.View
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