About the job
This job is all about providing exceptional customer service within the dynamic Consumer Credit department. The impact of this role is significant, as it directly supports customers with their credit-related queries, ensuring they receive the backing they need. Team Amex thrives on collaboration, innovation, and a commitment to holistic well-being, making it a fantastic place to grow your career.
You'll be responsible for
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Providing customer support
Delivering exceptional service to customers by addressing their credit-related queries and concerns through phone servicing.📊
Managing inquiries
Handling a range of credit-related inquiries, including spending patterns and line of credit reviews.🤝
Collaborating with team members
Working closely with colleagues to ensure a seamless customer experience and support team goals.Key criteria
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Customer service experience
Demonstrated experience in providing exceptional customer support.View
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Credit knowledge
Understanding of credit products and consumer spending patterns.View
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Flexible availability
Proven ability to work varied shifts between 7am and 9pm.View