About the job
This job is about being the primary point of contact for Bupa Health Insurance customers, where you will deliver exceptional service and help them navigate their health insurance needs. Your work is crucial in building trust and loyalty among customers, ensuring they feel supported and informed. The team values collaboration and continuous improvement, creating a positive environment where everyone's contributions matter.
You'll be responsible for
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Serving as the primary point of contact
Serve as the primary point of contact for Bupa Health Insurance customers, managing enquiries related to policies, coverage, and benefits via phone.🌟
Delivering exceptional customer service
Deliver exceptional customer service by resolving enquiries and issues efficiently at the first point of contact wherever possible.🔍
Reviewing existing coverage
Review customers' existing coverage and provide tailored health insurance solutions that meet their individual needs.Key criteria
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Customer service experience
Proven experience in a customer service environment.View
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Performance target achievement
Demonstrated track record of meeting performance targets.View
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Strong communication skills
Effective verbal communication and active listening abilities.View