About the job
As a Customer Banking Specialist at the Gladstone Branch, you will be the public face of CommBank, delivering a seamless banking experience to our valued customers. Your work will have a real impact on people's lives, from helping them open their first account to planning for retirement. The team thrives on collaboration and is dedicated to supporting each other in providing exceptional service.
You'll be responsible for
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Engaging with customers
Having in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice.📞
Supporting customer inquiries
Supporting customers with enquiries, maintenance on accounts and processing applications for credit products.📊
Conducting financial health checks
Completing Financial Health Checks to assess customers’ financial needs and identify any changes.Key criteria
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Customer service experience
Proven experience delivering exceptional customer service in financial services.View
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Communication skills
Excellent communication skills to articulate financial terms clearly.View
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Problem-solving ability
Demonstrated ability to ask questions and find effective solutions.View