Commonwealth Bank
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Customer Banking Specialist Relief - Brisbane City & Inner North

JuniorMid levelFull-timeHybridBrisbane City QLD, AustraliaPosted 4 days agoVerified 2 months ago
Pending fitX of Y criteria met

About the job

As a Customer Banking Specialist Relief in the Brisbane City and Inner North Area, you will have the exciting opportunity to connect with diverse teams and customers every day. Your role is vital in helping customers make informed financial decisions and achieve their goals. The team thrives on collaboration and is passionate about providing exceptional service, making every day a rewarding journey.

You'll be responsible for

🤝

Connecting with customers

Engaging in in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice.
📞

Supporting customer inquiries

Assisting customers with enquiries, maintenance on accounts, and processing applications for credit products.
💰

Completing financial health checks

Assessing customers’ financial needs and identifying any changes through Financial Health Checks.

Key criteria

💼

Customer service experience

Proven experience in delivering exceptional customer service.

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🗣️

Communication skills

Demonstrated ability to articulate financial terms clearly.

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🔍

Problem-solving skills

Experience finding solutions and addressing customer needs.

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Meet the team

About the company

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5 criteria for this job
Customer service experience
Proven experience in delivering exceptional customer service.

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Communication skills
Demonstrated ability to articulate financial terms clearly.

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Problem-solving skills
Experience finding solutions and addressing customer needs.

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Financial services knowledge
Understanding of banking products and services, including loans.

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Interest in career growth
Genuine interest in building a long-term career in banking.

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