Bizcover
JuniorFull-timeRemoteBrisbane QLD, AustraliaCustomer serviceCustomer support team managementPeople operationsPosted 2 days ago
About the job
The Customer Care Specialist job at BizCover is all about creating exceptional experiences for customers navigating the world of business insurance. This position plays a crucial role in simplifying the insurance process and ensuring that every interaction is positive and supportive. The team thrives on collaboration, creativity, and a shared passion for helping small businesses succeed.
You'll be responsible for
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Responding to customer inquiries
Engaging with customers via email, phone, and chat to address their questions and concerns.💡
Providing tailored advice
Working closely with customers to understand their needs and offer personalized recommendations.🔧
Troubleshooting technical issues
Helping customers navigate and resolve technical challenges on our platform to enhance their experience.What we're looking for
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Customer service experience (2+ years)
Demonstrated experience in customer service or support roles.View fit
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Excellent communication skills
Strong verbal and written communication abilities.View fit
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Technical troubleshooting skills
Proven ability to resolve technical issues effectively.View fit
View more
