About the job
The Customer Communications Manager job is all about driving growth, engagement, and retention for a highly-regarded national brand. This position plays a crucial role in ensuring that customers have a seamless experience throughout their banking journey. The team thrives on collaboration and creativity, working together to translate brand strategy into impactful marketing communications.
You'll be responsible for
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Supporting marketing communications
Actively support the Marketing Communications Lead with prioritising, building, and deploying 1:1 communications in alignment with the wider communications strategy and business goals.🔗
Collaborating with stakeholders
Work with data analytics, stakeholders, and marketing peers to clearly articulate a customer need or business problem and identify the right communications solution to deliver the best customer experience.🛤️
Implementing customer journeys
Implement multi-channel customer journeys in line with our standard operating procedures.Key criteria
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Strong copywriting skills
Demonstrated ability to write engaging content across multiple channels.View
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Experience with customer communications programs
Proven experience delivering end-to-end communications with data insights.View
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Excellent stakeholder management
Strong collaboration skills to unite diverse teams towards common goals.View
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