Suncorp Group
Customer Experience Associate APAC
Mid levelFull-timeHybridAustralian Capital Territory, AustraliaMarketingCustomer successCustomer servicePosted 2 weeks ago
About the job
The Customer Experience Specialist position at LexisNexis is all about enhancing the customer journey across the Pacific and Asian markets. This exciting opportunity focuses on optimizing customer satisfaction, engagement, and loyalty by identifying pain points and implementing effective solutions. The team thrives on collaboration and a customer-centric culture, making it a great fit for those passionate about delivering exceptional experiences.
You'll be responsible for
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Developing CX strategies
Creating and implementing customer experience strategies tailored to the Pacific and Asian markets to improve satisfaction and retention.🔍
Analyzing customer feedback
Interpreting customer feedback, surveys, and data to identify trends and areas for improvement specific to the region.🤝
Collaborating with teams
Working with marketing, sales, product, and support teams to create seamless customer experiences.What we're looking for
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2+ years in customer experience
Proven experience enhancing customer satisfaction in Pacific and Asian markets.View fit
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Strong analytical skills
Ability to interpret customer data and identify trends for improvement.View fit
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Excellent communication skills
Ability to foster collaboration across diverse cultural backgrounds.View fit
View more
