NSW Department of Customer Service40 followers524 jobs

Customer Experience Designer

Mid levelContractHybridSydney NSW, AustraliaPosted 4 weeks agoVerified 2 days ago
Pending fitX of Y criteria met

About the job

The Customer Experience Designer job is all about enhancing customer satisfaction and experience within Revenue NSW. By joining this mission, you will play a vital role in delivering human-centred design projects that make a real difference in the community. The team values collaboration and embraces flexible working arrangements, ensuring everyone can contribute their best selves.

You'll be responsible for

💼

Supporting stakeholders

Helping stakeholders identify and develop strategies to improve customer satisfaction and experience across Revenue NSW.
🔍

Designing research projects

Creating and running customer research projects to produce actionable insights.
📞

Improving complaints landscape

Contributing to enhancing the complaints landscape across Revenue NSW.

Key criteria

📊

Research project experience

Proven experience delivering research projects with actionable insights.

View

📈

Customer experience data analysis

Demonstrated ability to analyze various customer experience data sources.

View

🤝

Stakeholder engagement skills

Experience communicating effectively with diverse audience groups.

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Meet the team

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3 criteria for this job
Research project experience
Proven experience delivering research projects with actionable insights.

View

Customer experience data analysis
Demonstrated ability to analyze various customer experience data sources.

View

Stakeholder engagement skills
Experience communicating effectively with diverse audience groups.

View

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