About the job
The Customer Experience Partner at Matterport plays a vital role in providing exceptional customer and booking support for a cutting-edge spatial data platform. This position is all about connecting with Real Estate agents, solving their problems, and enhancing their experience with our innovative solutions. The team thrives on collaboration and is excited about the growth opportunities that come with being part of a dynamic and evolving company.
You'll be responsible for
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Being a trusted partner
You'll be the go-to technical wizard and account champion for Real Estate agents, helping them solve problems and get the most out of our industry-leading solutions.📞
Mastering the art of connection
As the friendly and knowledgeable voice of our brand, you'll expertly manage inbound enquiries across phone, live chat, and email.❤️
Driving customer love
You'll become a true product guru, empowering our clients to unlock the full potential of our platforms and building amazing loyalty.Key criteria
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Customer service experience
Demonstrated experience in fast-paced customer service environments.View
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Communication skills
Proven ability to communicate effectively with diverse audiences.View
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Problem-solving skills
Experience tackling complex customer inquiries with resilience.View
