Transport NSW
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Customer Information Officer

JuniorMid levelFull-timeOfficeAlexandria NSW 2015, AustraliaPosted 4 days agoVerified 22 hours ago
Pending fitX of Y criteria met

About the job

This job is all about enhancing the travel experience for passengers by providing exceptional customer service and support. You'll play a vital role in managing reservations, resolving ticketing issues, and keeping passengers informed during their journeys. The team values collaboration and is dedicated to creating a positive impact on the community.

You'll be responsible for

🚆

Managing passenger journeys

Provide crucial support to passenger journeys through live management of the reservation system and real-time communications.
🛠️

Resolving ticketing issues

Assist passengers and staff with ticketing issues, ensuring a seamless travel experience.
🌟

Delivering exceptional service

Log and resolve complex enquiries while contributing to positive passenger experiences in a dynamic environment.

Key criteria

💼

Customer service experience

Demonstrated experience in customer service roles, enhancing passenger satisfaction.

View

🛠️

Ticketing system proficiency

Experience using ticketing or reservation systems for efficient service delivery.

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🧠

Critical thinking skills

Proven ability to resolve complex enquiries and manage competing priorities.

View

Meet the team

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3 criteria for this job
Customer service experience
Demonstrated experience in customer service roles, enhancing passenger satisfaction.

View

Ticketing system proficiency
Experience using ticketing or reservation systems for efficient service delivery.

View

Critical thinking skills
Proven ability to resolve complex enquiries and manage competing priorities.

View

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