Pepper Money ANZ
2 interested1 job

Customer Insights Analyst

JuniorMid levelFull-timeHybridNorth Sydney NSW 2060, AustraliaPosted 1 day agoVerified 2 days ago
Pending fitX of Y criteria met

About the job

As a Customer Insights Analyst at Pepper Money, you will play a vital role in transforming customer feedback and data into actionable insights that influence key decisions. Your work will directly impact how we enhance our products and services, ensuring we meet the evolving needs of our customers. The team thrives on collaboration and innovation, working together to create a supportive and dynamic environment.

You'll be responsible for

📋

Coordinating customer research

Coordinate customer research by supporting the delivery of our NPS survey program, including survey schedules, audience mapping and customer communications.
🔍

Turning feedback into insights

Turn feedback into insights by identifying customer patterns, pain points and opportunities that require further investigation or action.
📊

Building meaningful reporting

Build meaningful reporting by maintaining dashboards and measures across NPS, CSAT, customer effort and sentiment.

Key criteria

📊

Customer research experience

Experience in customer research or Voice of Customer roles.

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🔍

Analytical skills

Proven ability to interpret data and identify patterns.

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📈

Excel proficiency

Strong skills in Excel for reporting and data analysis.

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View more

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5 criteria for this job
Customer research experience
Experience in customer research or Voice of Customer roles.

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Analytical skills
Proven ability to interpret data and identify patterns.

View

Excel proficiency
Strong skills in Excel for reporting and data analysis.

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Reporting and dashboard skills
Experience with dashboard development and reporting tools.

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Relevant qualifications
Qualifications in Marketing, Communications, or Business.

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