Customer Resolution Advisor
About the job
This exciting opportunity allows you to leverage your negotiation and resolution skills in managing cases and resolving complex customer issues. By collaborating with various departments and stakeholders, you will ensure that customers are informed and satisfied throughout the resolution process. The team values a supportive and dynamic work environment, where continuous learning and self-improvement are encouraged.
You'll be responsible for
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Exercising independent judgement
Provide effective communication in accordance with company policy to achieve mutually satisfactory resolutions for escalated customer queries.š
Providing quality information
Handle customer enquiries with accurate information and maintain concise notes of customer contact.š
Taking ownership of customer progress
Keep customers informed of resolution efforts and ensure follow-up if the resolution extends beyond expected time frames.Key criteria
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Contact centre or telecommunications experience
Experience in customer service environments enhances resolution capabilities.View
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Excellent communication skills
Proven ability to convey information clearly and effectively.View
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Relationship management skills
Ability to build rapport quickly with diverse stakeholders.View
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