About the job
This job is about joining Xplor Technologies as part of the Global Operations Contact Centre, serving as the first point of contact for fitness and wellbeing consumers. The role is crucial in helping customers focus on their core business while providing exceptional support. The team thrives on collaboration and is dedicated to creating lasting customer relationships.
You'll be responsible for
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Answering customer inquiries
Answer phone calls, emails, and chats in a polite and prompt manner to provide a high level of customer service with a high first-time resolution rate.✉️
Managing communication
Manage telephone and email communication from clients and their customers in relation to their service contracts with us.🔧
Resolving customer queries
Resolve first line customer queries relating to their accounts associated with payment contracts and contractual relationships.Key criteria
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Excellent communication skills
Proven ability to communicate clearly and professionally.View
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Active listening skills
Demonstrated patience and empathy in customer interactions.View
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Problem-solving experience
Experience identifying and resolving customer issues effectively.View
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