Customer Service Consultant | Internal Sales/Admin
About the job
The Customer Service Consultant position at Rentokil Initial is an exciting opportunity for a motivated individual who thrives in a dynamic, phone-based environment. This job plays a crucial role in deepening client relationships and driving business growth through effective communication and engagement. The team values collaboration and support, ensuring that everyone works together to achieve success.
You'll be responsible for
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Tracking retention metrics
Forecasting and tracking retention metrics to ensure client satisfaction and loyalty.🛠️
Resolving customer complaints
Resolving problems aligned to complaint resolution and customer in jeopardy procedures.🤝
Developing relationships
Developing a trusted advisor relationship with key accounts, customer stakeholders, and executive sponsors.Key criteria
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Customer service experience
Minimum 1 year in sales, account management, or customer service.View
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Negotiation skills
Demonstrated ability to meet contractual obligations through negotiation.View
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B2B sales development
Proven experience in developing business-to-business sales opportunities.View
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