Telstra
JuniorMid levelFull-timeOfficeAdelaide SA, AustraliaCustomer support operationsCustomer servicePeople operationsPosted 18 hours ago
About the job
The Customer Service Consultant job at Optus is all about delivering exceptional customer care in a collaborative environment. This opportunity allows individuals to handle a variety of inquiries, from billing to account support, across multiple channels. The team thrives on sharing knowledge and creating innovative solutions together, making a real impact in redefining customer service.
You'll be responsible for
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Providing customer support
Delivering a high-quality customer experience by handling requests from general queries to account maintenance and payment support with confidence and care.🛠️
Owning customer interactions
Taking responsibility for customer interactions, ensuring effective, timely, and empathetic resolutions.💡
Sharing insights
Contributing ideas and insights with peers to enhance the overall customer experience.What we're looking for
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Customer service experience in high-volume environments
Experience in inbound/outbound call centres handling customer inquiries.View fit
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Strong verbal and written communication skills
Ability to convey clear and accurate information to customers.View fit
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Adaptability in dynamic environments
Proven ability to prioritize tasks and adapt to changing situations.View fit
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