Customer Service Coordinator - Donor Support
About the job
The Customer Service Coordinator at Cerebral Palsy Alliance plays a vital role in creating a positive experience for donors and supporters. This job is all about making a real difference every day by providing friendly and professional support. The team values collaboration and is dedicated to delivering outstanding service while supporting fundraising campaigns.
You'll be responsible for
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Providing exceptional service
Acting as the first point of contact for CPA supporters and providing exceptional service across phone, email, and digital channels.💰
Processing donations
Processing donations received through campaigns via phone, mail, and online channels.📊
Maintaining accurate records
Maintaining accurate records within our CRM system in line with supporter preferences.Key criteria
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2+ years of customer service experience
Experience in retail, contact centres, or not-for-profit settings.View
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Excellent communication skills
Strong written and verbal skills for effective donor interactions.View
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Attention to detail and organisation
Ability to maintain accurate records and manage donor information.View
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