Cerebral Palsy Alliance20 jobs

Customer Service Coordinator - Donor Support

JuniorMid levelFull-timeHybridSydney NSW, AustraliaAdministrationCustomer servicePosted 3 months agoVerified 2 days ago
Think you're a good fit?See what the hiring team are looking for

About the job

The Customer Service Coordinator at Cerebral Palsy Alliance plays a vital role in creating a positive experience for donors and supporters. This job is all about making a real difference every day by providing friendly and professional support. The team values collaboration and is dedicated to delivering outstanding service while supporting fundraising campaigns.

You'll be responsible for

📞

Providing exceptional service

Acting as the first point of contact for CPA supporters and providing exceptional service across phone, email, and digital channels.
💰

Processing donations

Processing donations received through campaigns via phone, mail, and online channels.
📊

Maintaining accurate records

Maintaining accurate records within our CRM system in line with supporter preferences.

Key criteria

📞

2+ years of customer service experience

Experience in retail, contact centres, or not-for-profit settings.

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✉️

Excellent communication skills

Strong written and verbal skills for effective donor interactions.

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🗂️

Attention to detail and organisation

Ability to maintain accurate records and manage donor information.

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Meet the team

About the company

View your fit

5 criteria for this job
2+ years of customer service experience
Experience in retail, contact centres, or not-for-profit settings.

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Excellent communication skills
Strong written and verbal skills for effective donor interactions.

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Attention to detail and organisation
Ability to maintain accurate records and manage donor information.

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Empathy for people with disabilities
Genuine appreciation for the experiences of individuals and families.

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Confidence using CRM systems
Experience with maintaining records in digital platforms.

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