Cerebral Palsy Alliance
66 jobs

Customer Service Coordinator - Donor Support

JuniorMid levelFull-timeHybridSydney NSW, AustraliaPosted 7 months agoVerified 9 hours ago
Pending fitX of Y criteria met

About the job

The Customer Service Coordinator at Cerebral Palsy Alliance plays a vital role in creating a positive experience for donors and supporters. This job is all about making a real difference every day by providing friendly and professional support. The team values collaboration and is dedicated to delivering outstanding service while supporting fundraising campaigns.

You'll be responsible for

📞

Providing exceptional service

Acting as the first point of contact for CPA supporters and providing exceptional service across phone, email, and digital channels.
💰

Processing donations

Processing donations received through campaigns via phone, mail, and online channels.
📊

Maintaining accurate records

Maintaining accurate records within our CRM system in line with supporter preferences.

Key criteria

📞

2+ years of customer service experience

Experience in retail, contact centres, or not-for-profit settings.

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✉️

Excellent communication skills

Strong written and verbal skills for effective donor interactions.

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🗂️

Attention to detail and organisation

Ability to maintain accurate records and manage donor information.

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View more

Meet the team

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5 criteria for this job
2+ years of customer service experience
Experience in retail, contact centres, or not-for-profit settings.

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Excellent communication skills
Strong written and verbal skills for effective donor interactions.

View

Attention to detail and organisation
Ability to maintain accurate records and manage donor information.

View

Empathy for people with disabilities
Genuine appreciation for the experiences of individuals and families.

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Confidence using CRM systems
Experience with maintaining records in digital platforms.

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