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Customer Service, Mishandled Baggage (Perth Airport)

JuniorPart-timeOfficePerth Airport WA 6105, AustraliaPosted 10 months agoVerified 19 hours ago
Pending fitX of Y criteria met

About the job

Join dnata, a leading ground handler at Perth International Airport, as a part-time Customer Service Agent! This exciting opportunity allows you to be the first point of contact for passengers, ensuring their experience is smooth and enjoyable. The team thrives on collaboration and support, offering on-the-job training and opportunities for career progression, making it a fantastic place to grow your skills and career.

You'll be responsible for

👋

Being the first point of contact for passengers

Engaging with passengers at the carousel and providing assistance as needed.
⚠️

Monitoring carousels for issues

Keeping an eye on carousels for any issues such as belt stoppages or passenger concerns.
📁

Creating and tracing files for missed or damaged bags

Documenting and tracking mishandled baggage to ensure efficient resolution.

Key criteria

✈️

Customer service experience

Demonstrated experience in delivering exceptional customer service.

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🤝

Teamwork skills

Proven ability to collaborate effectively within a team environment.

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🕒

Punctuality and reliability

Consistent attendance and reliability in work commitments.

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View more

Meet the team

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5 criteria for this job
Customer service experience
Demonstrated experience in delivering exceptional customer service.

View

Teamwork skills
Proven ability to collaborate effectively within a team environment.

View

Punctuality and reliability
Consistent attendance and reliability in work commitments.

View

Attention to detail
Strong focus on accuracy and detail in all tasks.

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Safety and security adherence
Experience following safety protocols in the aviation industry.

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