MedHealth
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Customer Service Officer – DVA & Medical Liaison

JuniorMid levelFull-timeHybridMelbourne VIC, AustraliaPosted 3 months agoVerified 3 months ago
Pending fitX of Y criteria met

About the job

The Client Services Officer position at mlcoa is an exciting opportunity to make a meaningful impact in the ADF Veteran Community. By providing exceptional customer service and coordinating vital services, you will play a crucial role in supporting those who have served our country. The team thrives in a dynamic, collaborative environment where care and respect are at the forefront of their work.

You'll be responsible for

📞

Liaising with customers

Planning and implementing agreed services for ADF Veterans, ensuring their needs are met.
📅

Scheduling appointments

Coordinating appointments for ADF Veterans with specialist consultants to provide timely support.
🗂️

Providing administrative support

Offering operational support to consultant practitioners and completing additional tasks as needed.

Key criteria

🌟

Customer service experience

Demonstrated experience delivering high-quality service in medical settings.

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🗣️

Strong communication skills

Proven verbal and written communication skills for effective interactions.

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📅

Appointment scheduling skills

Experience managing busy schedules and coordinating appointments efficiently.

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Meet the team

About the company

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5 criteria for this job
Customer service experience
Demonstrated experience delivering high-quality service in medical settings.

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Strong communication skills
Proven verbal and written communication skills for effective interactions.

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Appointment scheduling skills
Experience managing busy schedules and coordinating appointments efficiently.

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Attention to detail
High attention to detail for accurate administrative support tasks.

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Computer literacy
Proficiency in Microsoft Office, especially Word and Excel.

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