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Customer Service Officer - File Preparation

JuniorMid levelFull-timeHybridBrisbane QLD, AustraliaPosted 2 months agoVerified 2 months ago
Pending fitX of Y criteria met

About the job

The Client Services Officer position at mlcoa is an exciting opportunity for individuals with a background in customer service, medical reception, or document coordination. This job plays a crucial role in supporting consultants by preparing essential file materials and ensuring smooth appointment scheduling for clients. The team thrives in a fast-paced environment that values client focus, teamwork, and respect, making it a fantastic place for talented individuals to grow and make a difference.

You'll be responsible for

📁

Coordinating patient file materials

Collecting, preparing, and delivering patient file materials to a portfolio of consultants.
📅

Scheduling appointments

Managing consultant schedules and arranging suitable appointments for clients with specialists.
🗂️

Providing administrative support

Offering operational support to consultant practitioners and maintaining busy inboxes with queries and appointments.

Key criteria

📞

Customer service experience

Demonstrated experience providing excellent customer service.

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📝

Communication skills

Proven verbal and written communication skills essential for client interactions.

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🖥️

Microsoft Office proficiency

Experience with Microsoft Office, especially Word and Excel.

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4 criteria for this job
Customer service experience
Demonstrated experience providing excellent customer service.

View

Communication skills
Proven verbal and written communication skills essential for client interactions.

View

Microsoft Office proficiency
Experience with Microsoft Office, especially Word and Excel.

View

Organisational skills
Strong prioritisation skills to manage multiple tasks effectively.

View

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