About the job
The Client Services Officer position at mlcoa is an exciting opportunity for individuals with a background in customer service, medical reception, or document coordination. This role is vital in supporting consultants by preparing patient information and coordinating appointments, ensuring a seamless experience for clients. The team thrives on collaboration, client focus, and a friendly atmosphere, making it a great fit for those looking to grow in a dynamic environment.
You'll be responsible for
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Coordinating patient file materials
Collecting, preparing, and delivering patient file materials to a portfolio of consultants.📅
Scheduling appointments
Managing consultant schedules and arranging suitable appointments for clients with specialists.🗂️
Providing administrative support
Offering operational support to consultant practitioners and maintaining busy inboxes with queries and appointments.Key criteria
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Customer service experience
Demonstrated experience in providing excellent customer service.View
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Communication skills
Proven verbal and written communication skills for effective interactions.View
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Appointment scheduling experience
Experience managing and scheduling appointments efficiently.View
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