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Customer Service Officer - File Preparation

JuniorMid levelFull-timeHybridBrisbane QLD, AustraliaPosted 1 week agoVerified 2 weeks ago
Pending fitX of Y criteria met

About the job

The Client Services Officer position at mlcoa is an exciting opportunity for individuals with a background in customer service, medical reception, or document coordination. This role is crucial in supporting consultants by preparing patient information and coordinating appointments, ensuring high-quality service delivery. The team thrives in a fast-paced environment that values client focus, teamwork, and respect, making it a great fit for those who are enthusiastic and driven.

You'll be responsible for

📁

Collecting and preparing patient file materials

Gathering, preparing, and delivering patient file materials to a portfolio of consultants to ensure smooth operations.
📅

Scheduling appointments

Managing consultant schedules and arranging suitable appointments for clients with our specialist consultant team.
🗂️

Providing administrative support

Offering operational support to consultant practitioners and maintaining busy inboxes with queries and appointments.

Key criteria

📞

Customer service experience

Demonstrated experience providing excellent customer service in a professional setting.

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🗂️

Administrative support skills

Proven background in providing administrative support to teams or professionals.

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💻

Microsoft Office proficiency

Experience with Microsoft Office, particularly Word and Excel, is essential.

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Meet the team

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5 criteria for this job
Customer service experience
Demonstrated experience providing excellent customer service in a professional setting.

View

Administrative support skills
Proven background in providing administrative support to teams or professionals.

View

Microsoft Office proficiency
Experience with Microsoft Office, particularly Word and Excel, is essential.

View

Scheduling experience
Demonstrated experience managing schedules and coordinating appointments effectively.

View

Interpersonal communication skills
Excellent verbal and written communication skills for effective stakeholder engagement.

View

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