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Customer Service Officer - File Preparation

JuniorMid levelFull-timeHybridBrisbane QLD, AustraliaPosted 1 week agoVerified 1 week ago
Pending fitX of Y criteria met

About the job

The Client Services Officer position at mlcoa is an exciting opportunity for someone with a background in customer service, medical reception, or document coordination. This job plays a crucial role in supporting consultants by preparing essential patient information and coordinating appointments. The team thrives in a fast-paced environment that values client focus, teamwork, and respect, making it a great fit for enthusiastic individuals looking to make a difference.

You'll be responsible for

📁

Coordinating patient file materials

Collecting, preparing, and delivering patient file materials to a portfolio of consultants.
📅

Scheduling appointments

Managing consultant schedules and scheduling appointments for clients with specialists.
📝

Providing administrative support

Offering operational support to consultant practitioners and assisting with customer inquiries.

Key criteria

📞

Customer service experience

Demonstrated experience providing excellent customer service in a professional setting.

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🗣️

Communication skills

Proven verbal and written communication skills for effective interactions.

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📅

Scheduling proficiency

Experience managing schedules and coordinating appointments efficiently.

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Meet the team

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5 criteria for this job
Customer service experience
Demonstrated experience providing excellent customer service in a professional setting.

View

Communication skills
Proven verbal and written communication skills for effective interactions.

View

Scheduling proficiency
Experience managing schedules and coordinating appointments efficiently.

View

Microsoft Office skills
Proficiency in Microsoft Office, especially Word and Excel.

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Attention to detail
Strong attention to detail for accurate file preparation and documentation.

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