Hume City Council8 followers6 jobs

Customer Service Officer

JuniorMid levelFull-timeOfficeBroadmeadows VIC 3047, AustraliaPosted 2 months agoVerified 3 months ago
Pending fitX of Y criteria met

About the job

This job is an exciting opportunity to join the Customer & Strategy team at Hume City Council, where you will play a vital role in delivering exceptional customer service. Your contributions will help ensure that the community receives efficient and accessible services, making a positive impact on their experience. The team thrives on collaboration and values diverse perspectives, creating a supportive environment for everyone.

You'll be responsible for

📞

Delivering customer service

Deliver customer service from any frontline touchpoint of the contact centre to deliver an omni-channel experience, including phone, face-to-face and online/digital channels.
📋

Managing enquiries

Efficiently and effectively manage complaints, enquiries and requests on all of Council’s services and operations.
🔹

Providing information

Provide accurate, timely and courteous information and assistance to customers in all aspects of Council operations.

Key criteria

📞

Customer service experience

Demonstrated experience in high-volume customer service environments.

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💻

Data entry skills

Proficient and accurate data entry skills using management systems.

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🔄

Flexibility and adaptability

Proven ability to adjust to changing tasks and work hours.

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5 criteria for this job
Customer service experience
Demonstrated experience in high-volume customer service environments.

View

Data entry skills
Proficient and accurate data entry skills using management systems.

View

Flexibility and adaptability
Proven ability to adjust to changing tasks and work hours.

View

Time management skills
Experience in planning and organizing work to meet deadlines.

View

Cultural competency
Understanding of diverse backgrounds and respectful communication.

View

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