Hume City Council6 followers23 jobs

Customer Service Officer

JuniorMid levelFull-timeOfficeBroadmeadows VIC 3047, AustraliaAdministrationCustomer servicePosted 16 hours agoVerified 4 days ago
Pending fitX of Y criteria met

About the job

This job is an exciting opportunity to join the Customer & Strategy team at Hume City Council, where you will play a vital role in delivering exceptional customer service. Your contributions will help ensure that the community receives efficient and accessible services, making a positive impact on their experience. The team thrives on collaboration and values diverse perspectives, creating a supportive environment for everyone.

Meet the team

About the company

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Think you're a good fit?See what the hiring team are looking for

You'll be responsible for

📞

Delivering customer service

Deliver customer service from any frontline touchpoint of the contact centre to deliver an omni-channel experience, including phone, face-to-face and online/digital channels.
📋

Managing enquiries

Efficiently and effectively manage complaints, enquiries and requests on all of Council’s services and operations.
🔹

Providing information

Provide accurate, timely and courteous information and assistance to customers in all aspects of Council operations.

Key criteria

📞

Customer service experience

Demonstrated experience in high-volume customer service environments.

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💻

Data entry skills

Proficient and accurate data entry skills using management systems.

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🔄

Flexibility and adaptability

Proven ability to adjust to changing tasks and work hours.

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A meaningful career starts with a match

View your fit

5 criteria for this job
Customer service experience
Demonstrated experience in high-volume customer service environments.

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Data entry skills
Proficient and accurate data entry skills using management systems.

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Flexibility and adaptability
Proven ability to adjust to changing tasks and work hours.

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Time management skills
Experience in planning and organizing work to meet deadlines.

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Cultural competency
Understanding of diverse backgrounds and respectful communication.

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