Customer Service Officer
About the job
The Customer Service Officer position at Liquor and Gaming NSW offers an exciting opportunity to be part of a team that regulates liquor, wagering, gaming, and registered clubs in New South Wales. This role is crucial in ensuring that customers receive top-notch service while supporting the smooth operation of the team. The team values diversity, collaboration, and a commitment to creating a vibrant and responsible hospitality environment.
You'll be responsible for
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Serving customers
Acting as the initial point of contact for customers across various channels, ensuring a smooth experience.📝
Delivering administrative services
Providing administrative and support services to facilitate the smooth operation of the team/unit in line with operational requirements.📊
Meeting performance standards
Adhering to a schedule that aligns with operational requirements and performance standards.Key criteria
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Customer service experience
Demonstrated experience serving customers across multiple channels.View
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Administrative support skills
Proven ability to deliver accurate administrative services under tight deadlines.View
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Knowledge of regulatory processes
Understanding of liquor and gaming regulations and compliance requirements.View
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