Sodexo1 follower105 jobs

Customer Service Representative | 7-day Roster | Fixed Term Contract | Balcatta Support Centre

JuniorFull-timeOfficeWestern Australia, AustraliaPosted 1 week agoVerified 2 weeks ago
Pending fitX of Y criteria met

About the job

This job is about providing exceptional customer service while managing work requests in a fast-paced environment. As a Customer Service Representative at Sodexo’s Australian Command Centre, you will play a vital role in ensuring smooth operations and customer satisfaction. The team thrives on collaboration and support, creating a friendly atmosphere where everyone can contribute to making a lasting impact.

Meet the team

About the company

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You'll be responsible for

📞

Answering incoming calls

Handling high volumes of incoming calls in line with Service Level Agreements to ensure customer satisfaction.
📝

Processing service requests

Triaging and processing online service requests and generating work orders to site for timely action.
🤝

Liaising with stakeholders

Collaborating with Sodexo staff and third-party vendors to schedule works and escalate critical requests.

Key criteria

📞

Customer service experience

Demonstrated experience delivering exceptional service to diverse customers.

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🖥️

CRM system proficiency

Experience using Customer Request Management systems for service requests.

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🗓️

Flexible scheduling availability

Willingness to work a rotating roster, including weekends and holidays.

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A meaningful career starts with a match

Think you're a good fit?See what the hiring team are looking for

View your fit

4 criteria for this job
Customer service experience
Demonstrated experience delivering exceptional service to diverse customers.

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CRM system proficiency
Experience using Customer Request Management systems for service requests.

View

Flexible scheduling availability
Willingness to work a rotating roster, including weekends and holidays.

View

Attention to detail
Proven ability to capture details accurately in high-volume environments.

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